Your Lincoln vehicle does a lot for you. On top of getting you from point A to point B in luxurious comfort and style, it also keeps you and your family safe on the road. That’s why it’s incredibly important that you trust your vehicle to only the best in the business.


At Carman Lincoln in New Castle, our customers come first. That’s why we’re telling you about these three important things that you should do before you hand your keys over to just anyone.

Ask About Licenses and Certifications 

In a car-crazy country like the United States of America, there is certainly no shortage of people who love cars and are passionate about working on them. Some people, like friends or family members, may even offer to perform repairs, services, and maintenance on your car as a favor or as payment for a favor you recently did for them.


While this may seem like a great idea at first glance, it’s important that whoever is working on your vehicle is properly trained to do so. When someone other than a professional mechanic works on your ride, you run the risk of experiencing improper or illegal repair, which may lead to significant problems later on. Furthermore, going through an uncertified mechanic can even void the warranty on some vehicles.


At Carman Lincoln, each and every member of our service staff is factory-certified by the Lincoln Motor Company themselves. In addition, our service technicians possess several decades of experience between them.

If Possible, Meet the Staff In-Person 

While modern technology (and recent world-altering events) have made it easier than ever to simply book automotive service online or over the phone, it can sometimes be more beneficial for everyone involved to actually meet your mechanics in person.


Not only will this allow you to get a better idea of the people you are trusting your vehicle to, but it can also give you an opportunity to discuss any issues you’ve been experiencing in greater detail.


Many mechanics may be able to fix your vehicle, but not quite as many are willing to put in the dedication and effort that you require. At the Carman Lincoln service center, our excellent staff are always genuine in our desire to help you, and we’ll be more than happy to discuss your vehicle in person whenever the need arises.

Look Into What Others are Saying 

Even in today’s advanced technological age, simple word-of-mouth is still the most reliable method of advertising. The best way to tell if a mechanic or service center is trustworthy, hard-working, and committed to you is by asking others!


At Carman Lincoln, we wholeheartedly encourage our customers to check out what others have said about our work. Our reputation speaks for itself! Don’t just take our word for it, check out what our customers have said about our services:


“Body shop does great work. Fit, finish and paint match all dead on! The office staff was great as well; all I had to do was drop it off, & pick it up when ready. They did all the rest. No hassles, no fuss.” --- Kirk M.


“Went here for their service center and they were AMAZING! not one bad thing I can say.. super professional, prompt, personable.” --- Samantha S.


“I have been rear ended 3 times in the last 7 years by people texting and driving. I have brought my car here each time. They are so friendly and helpful. And the repairs are perfect. I even get my car back fully cleaned and detailed!” ---Nicole O.

At Carman Lincoln in New Castle, our awesome service center is always fully prepared to assist you with whatever you need! To schedule your next appointment with our dealer, click here, contact us by phone, or stop in in-person today! We look forward to helping you!
Categories: Service, People, Tips